Friday, July 25, 2008

Dell and warranty issues

Dell has a terrible reputation for customer performance – and that reputation has been the biggest driver of the stock price. Jeff Matthews has blogged about it here.

The big Kahuna (Dell himself) came back to Dell to fix quality – and presumably warranty and customer service issues.

I can assure you that the customer service fix has not reached Australia. I have a problem with an XPS1330. It’s a cooling problem – and I admit I probably triggered it by lying in bed with a laptop working. I guess that is what a laptop is for – but the machine got too hot. The motherboard fried around the video card.

The problem is the common problem with the XPS1330. There are several on-internet solutions improving the cooling system. These apparently work – but are not exactly how I want to spend my time.

Dell is a favourite amongst value investors. And maybe it will be a great stock if the service issues turn properly.

And I know that this is just an anecdote – but when I have to approach the Australian Consumer Commission to enforce my repair rights for equipment sold knowingly faulty I suspect there is a fair way to go.

Now is there anyone out there from Dell customer service?


No comments:

General disclaimer

The content contained in this blog represents the opinions of Mr. Hempton. Mr. Hempton may hold either long or short positions in securities of various companies discussed in the blog based upon Mr. Hempton's recommendations. The commentary in this blog in no way constitutes a solicitation of business or investment advice. In fact, it should not be relied upon in making investment decisions, ever. It is intended solely for the entertainment of the reader, and the author.  In particular this blog is not directed for investment purposes at US Persons.